In today’s digital world, companies’ communication needs are undergoing a profound transformation. Traditional phone systems are no longer sufficient. Speed, flexibility, data analysis, customer satisfaction, and AI support are now essential.
This is where we step in — as ETGi Grup, the official Zoom Sales, Training, and Support Partner in the EMEA region.
🔄 Bridging Legacy Infrastructure to Next-Gen Technologies with SBC
We offer Session Border Controller (SBC) solutions that integrate companies’ existing telecom infrastructure (PSTN/SIP trunk) with the Zoom ecosystem. This allows our customers to:
- Continue using their existing telecom operators
- Access advanced PBX features with Zoom Phone
- Enable modern, AI-powered, cloud-based contact center solutions with Zoom Contact Center
☁️ Cloud PBX with Zoom Phone
With Zoom Phone, our customers move far beyond the limitations of traditional PBX systems:
- Flexible device usage: desktop, mobile, softphone
- Location-independent operations for remote/hybrid teams
- Advanced features like call routing, IVR, voicemail
- Integration with Microsoft Teams, Google Workspace, and more
🧠 Smarter Customer Experience with Zoom Contact Center
In the modern world, customer service isn’t just about answering calls. With Zoom Contact Center, we provide:
- AI-powered intelligent call routing
- Automated responses via IVR and Chatbots
- Smart agent handoff with context
- Omnichannel support (phone, web chat, email, video)
- Real-time analytics and performance tracking
💡 The ETGi Grup Advantage
We don’t just provide Zoom licenses — we deliver end-to-end integration services, including:
- SBC deployment
- Technical implementation
- User training
- Local support and process consulting
Thanks to this approach, our customers:
- Reduce communication costs
- Improve customer satisfaction
- Accelerate their digital transformation
🚀 Is Your Company Ready for the Next Level?
If you’re looking to modernize your communication infrastructure and deliver smarter, AI-powered customer experiences, we’re here to help.
