Zoom Contact Center offers a solution specially developed for call centres and businesses with heavy telephone traffic.
Zoom Contact Center helps you maximise customer satisfaction and operational efficiency by modernising the communication infrastructure of your business.
Zoom Contact Center offers a solution specially developed for call centres and businesses with heavy telephone traffic.
Zoom Contact Center helps you maximise customer satisfaction and operational efficiency by modernising the communication infrastructure of your business.
Support Representative Experience
● Instantly Accessible Communication Tools: Support representatives can access communication tools such as chat, video meetings, and phone with just a click, enabling fast and effective response to customer issues.
● Immediate Connection to Back-Office Staff: Contact Center allows support representatives to communicate in real-time with back-office teams, facilitating quick access to necessary information for resolving complex issues.
● Efficiency on a Single Platform: Simplifying business processes through the use of a single application and platform, thereby enabling employees to work more efficiently and smoothly.
Support Representative Experience
● Instantly Accessible Communication Tools: Support representatives can access communication tools such as chat, video meetings, and phone with just a click, enabling fast and effective response to customer issues.
● Immediate Connection to Back-Office Staff: Contact Center allows support representatives to communicate in real-time with back-office teams, facilitating quick access to necessary information for resolving complex issues.
● Efficiency on a Single Platform: Simplifying business processes through the use of a single application and platform, thereby enabling employees to work more efficiently and smoothly.
Enhanced Customer Experience
● User-Friendly Interface: Offers an easy-to-use interface, facilitating seamless access and use of services by customers.
● Omnichannel Communication: Customers can effortlessly communicate through their preferred channel (phone, video, chat, or chatbot), providing smoother workflows and significant increases in customer satisfaction.
● Real-Time Analysis and Reporting: Detailed customer insights allow businesses to continuously improve their services.
Enhanced Customer Experience
● User-Friendly Interface: Offers an easy-to-use interface, facilitating seamless access and use of services by customers.
● Omnichannel Communication: Customers can effortlessly communicate through their preferred channel (phone, video, chat, or chatbot), providing smoother workflows and significant increases in customer satisfaction.
● Real-Time Analysis and Reporting: Detailed customer insights allow businesses to continuously improve their services.
Features That Strengthen Your Workflows:
● Skill-Based Routing: This feature directs customers to the most suitable support representative based on expertise, resulting in more effective solutions and increased customer satisfaction.
● No-Code Workflow Designer: Offers a user-friendly interface for easy and quick design of workflows, allowing businesses to customize and rapidly improve processes.
Features That Strengthen Your Workflows:
● Skill-Based Routing: This feature directs customers to the most suitable support representative based on expertise, resulting in more effective solutions and increased customer satisfaction.
● No-Code Workflow Designer: Offers a user-friendly interface for easy and quick design of workflows, allowing businesses to customize and rapidly improve processes.
● Customizable Workflows: Different workflows can be arranged for customer requests via phone, video, or chatbot, providing services that meet the unique needs of every customer interaction.
● Integration Capabilities: Full integration with CRM, ERP, and Ticketing systems ensures easy access to customer data and smooth management of business processes.
● Skill and Expertise-Based Flows: Customized flows based on the skills and expertise of support representatives can be designed, enabling each representative to work in their strongest areas and thus more effectively resolve customer issues.
● Customizable Workflows: Different workflows can be arranged for customer requests via phone, video, or chatbot, providing services that meet the unique needs of every customer interaction.
● Integration Capabilities: Full integration with CRM, ERP, and Ticketing systems ensures easy access to customer data and smooth management of business processes.
● Skill and Expertise-Based Flows: Customized flows based on the skills and expertise of support representatives can be designed, enabling each representative to work in their strongest areas and thus more effectively resolve customer issues.
Zoom Contact Center is an omnichannel contact center solution that’s optimized for video and integrated right into the same Zoom experience. Zoom Contact Center uniquely brings unified communications together with contact center.
Zoom Contact Center is an omnichannel contact center solution that’s optimized for video and integrated right into the same Zoom experience. Zoom Contact Center uniquely brings unified communications together with contact center.